TERMS AND CONDITIONS OF USE

Welcome to Aromacraft Ltd’s online shop at www.aromacraft.uk (the “Site”). This Site and its supporting operation are managed by Aromacraft Ltd, a registered U.K. company (number 15097606). Please read the following policies carefully before using the Site. By using the Site, you agree to be bound by these conditions.

I. Terms of Use
II. Terms of Sale: Shop

In these policies, the following definitions apply:

  • “aromacraft.uk” (also referred to as “we” and “us”) means Aromacraft Ltd, registered in England & Wales No. 15097606, with its registered office at: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
  • “Site” refers to the aromacraft.uk online shopping website at www.aromacraft.uk.
  • “Shop” means the aromacraft.uk Online Shop for ordering merchandise online.
  • “General Terms of Use” (also known as “Agreement” and “Conditions”) consists of two parts: Terms of Use and Terms of Sale: Shop.

I. Terms of Use
These are the general terms and conditions governing your use of the Site.

What You Are Allowed to Do:

1.1. Purchase goods from the Shop, provided you accept the Terms of Sale as outlined in Section II. Accepting these Terms of Sale implies your agreement to both parts I (Terms of Use) and II (Terms of Sale: Shop) of the General Terms of Use.

1.2. Browse the Shop using a compatible web browser. Permission includes making transient or cached copies of parts of the Shop as occurs in normal browser use, for facilitating current or subsequent access by you.

1.3. Print a copy of any Shop page for your personal use, provided you comply with the restrictions set out in “What You Are Not Allowed to Do”.

What You Are Not Allowed to Do:

2.1. Remove or alter anything on the Shop.

2.2. Copying or using any material from the Shop for commercial purposes is prohibited, unless explicitly permitted under a Creative Commons License on the Site.

2.3. Remove or alter any copyright, trademark, or other intellectual property notices in the original material or from any material copied or printed off from the Shop.

Your Personal Information:

3.1. Your personal information is governed by the aromacraft.uk Privacy Policy, forming part of these General Terms of Use.

Usernames and Passwords:

4.1. For purchases, you may need to register an account, providing an email and password.

4.2. Keep your password confidential and do not disclose or permit others to use it. You are responsible for breaches by anyone using your password.

4.3. In case of password failure or error, stop using it, exit the Shop, and notify aromacraft.uk immediately at [email protected] or +44 7916260399.

Rights:

5.1. Intellectual property rights in materials on this Site (including text, images, software, trademarks, and logos) are owned by or licensed to aromacraft.uk. Use of the Shop and its materials is permitted as outlined in these terms.

Third-Party Websites:

6.1. The Shop contains links to third-party websites not controlled or maintained by aromacraft.uk. These links are provided for convenience; aromacraft.uk is not responsible for their content. Use these links at your own risk.

Medical Disclaimer:

7.1. Aromacraft.uk specializes in the sale of superfoods like Ashwagandha, Psyllium Husk, Senna, Super-shrooms, and freeze-dried foods. We do not provide medical advice. The content is for informational purposes and not a substitute for professional medical advice, diagnosis, or treatment. Always seek professional advice for medical concerns and do not rely solely on information from aromacraft.uk.

Suspension and Termination of Accounts:

8.1. Aromacraft.uk may temporarily suspend the Site for maintenance or updates. Access may not be uninterrupted or error-free.

8.2. Accounts may be terminated immediately for breach of these terms or non-payment.

Enquiries or Complaints:

9.1. Direct enquiries or complaints about the Site to:
Aromacraft LTD,
71-75 Shelton Street,
Covent Garden, London, WC2H 9JQ,
United Kingdom,
Email: [email protected],
Phone: +44 7916260399.

General and Governing Law:

10.1. Aromacraft.uk may change these terms and notify you via the Site. You are bound by the current terms each time you use the Site.

10.2. This Agreement is the entire agreement between you and aromacraft.uk. You acknowledge no reliance on any unrecorded statement.

10.3. Non-exercise or delay in enforcing a right is not a waiver. Invalid provisions do not affect the remainder of this Agreement.

10.4. These terms are governed by English law, and you consent to the non-exclusive jurisdiction of the English courts.

II. Terms of Sale: Shop (Terms of Sale Policy) This Terms of Sale Policy forms part of the General Terms of Use, governing your use of the Site and encompasses purchasing activities on the Shop.

The Sales Terms:

When you purchase goods from the Shop, a legally binding contract will be formed between you and aromacraft.uk. Ensure you read these terms carefully before making a purchase.

1.1. These Terms of Sale (“Sales Terms”) govern the supply of goods ordered via this Shop. If you do not agree with the Sales Terms, do not order goods from this Shop. When your order is accepted by aromacraft.uk, it constitutes a binding agreement under these Sales Terms.

1.2. aromacraft.uk reserves the right to amend the Sales Terms periodically. Updated terms will be published on the Shop and become effective immediately. Orders already accepted by aromacraft.uk before changes are subject to the terms in effect at that time.

Availability of Goods:

2.1. aromacraft.uk reserves the right to terminate or suspend the availability of any goods on the Shop, due to out-of-stock situations, maintenance, content updates, or other reasons, without notice. Products are typically ready for dispatch within 24 hours. If a product you’ve ordered is unavailable, we will inform you within 48 hours and process a refund.

Buying Goods from this Shop:

3.1. Pricing Policy: Prices of goods in the Shop can change. Prices are marked in their descriptions and include VAT at the prevailing rate. The total price displayed includes VAT. We reserve the right to adjust prices in line with VAT changes. All delivery charges are also displayed in the Shop. Prices are in Pounds Sterling. Promotional codes for offers or discounts are valid for one order only.

3.2. Conclusion of Contract of Sale: Displayed goods and prices are an invitation for you to make an offer to purchase. When you place an order, we send an email confirming receipt and details. A contract is formed when we confirm dispatch of the product. Products not included in the dispatch confirmation e-mail do not form part of the contract.

 

3.3. Method of Payment: Payment methods include card payments (via Stripe), PayPal, Amazon Pay, Apple Pay, Google Pay, and Bank Transfer. Payment over the phone is also available. Provide correct payment details as specified. Your card is debited upon order acceptance. Ownership of products passes to you once full payment is received. Our shop uses the WooCommerce platform with Stripe integration to process payments, ensuring high levels of security and protection of your payment information.

3.4. Delivery: Delivery charges are £3.99 (Royal Mail 48) or £5.49 (Royal Mail 24) for UK addresses, with free delivery for orders over £35 (Royal Mail 48). Express UK delivery is £14.90. UPS delivery is also offered. Charges cover packing, handling, and delivery. Orders are processed within 24 hours and typically delivered within 5 working days. Allow up to 14 days for delivery. Contact customer services at [email protected] or +44 7916260399 if goods are not received within this timeframe.

3.5. Out of Stocks: If an item is unavailable, aromacraft.uk will contact you with available options.

3.6. Return of Goods Policy: We aim for complete customer satisfaction. If you’re not satisfied, let us know so we can address the issue. Items should be as described and photographed; however, minor variations may occur. Returns are accepted within 14 days of receipt, provided items are unopened, in resalable condition, and in original packaging. For returns due to fault or error on our part, we refund delivery charges and return costs up to £5.00. Please obtain proof of postage for returns. Contact our Customer Services at [email protected] or +44 7916260399 for a unique returns reference number and further instructions. The aromacraft.uk guarantee complements your statutory rights.

3.7. Cancellation Policy: You have the legal right to cancel your order within 14 days of receipt, provided the goods are returned new, unused, and in original packaging with a copy of the receipt. Refunds are processed within 5 working days of goods receipt.

3.8. Legal Age: Products are sold to adults over 18. Children’s products are for purchase by adults. If you are under 18, parental or guardian involvement is required for using the Site.

3.9. Vouchers: Vouchers for free delivery or discounts are occasionally available. Only one voucher per order, and some are limited to one use per customer.

3.10. Free Gifts: Free products offered with an order are part of the order. If returning an order for a refund, the value of the free gift may be deducted if not also returned.

For more information on how we handle your personal information during purchases, please refer to our Privacy Policy.